OUR POLICY

Every Heart and Crafts piece is handmade with care. Please read our policies before you order

Please contact us if you have any question, we're happy to help

No returns or exchanges.

All of our leis are made to order, so we do not accept returns or exchanges.

If your order arrives damaged or there is a problem, please contact us within 14 days of the delivery date. 

We're happy to work with you and resolve it.

Every lei is made just for you, including personalized name tags, customized designs, and special style requests. 

Please carefully review all details before submitting your order, including:

• Names and spelling

• Graduation year

• School name, any short phrases, etc.

• Design, color, and flower preferences

We ship from Huntington Beach, California, using USPS. Every lei is made to order, so your delivery time has two parts: production (the time it takes us to make your order) plus shipping (the time it takes USPS to deliver it).

Step 1: Production time

• Standard: 1 to 4 days on average

• High demand and graduation season: 4 to 30 days

Graduation season fills up fast. Please order early and include the date you need your lei by.

Step 2: Shipping methods

USPS Ground Advantage: $5 to $7

Estimated delivery: 2 to 10 business days, depending on your location.

USPS Priority Mail: $9 to $15

Estimated delivery: 2 to 5 business days, depending on your location.

Shipping cost depends on your location and the size of your package. Shipping is added to your invoice. Both services include tracking. We'll send you your tracking number once your order ships, through your preferred contact method.

Priority Mail speeds up delivery after your order ships, but it doesn't shorten production time.

Step 3: Estimated delivery by location (after your order ships)

These estimates are for shipping time only and don't include production time. Business days don't include Sundays or federal holidays.

• California

Ground Advantage: 2 to 4 business days

Priority Mail: 2 to 3 business days

• Nearby western states (Nevada, Arizona, Oregon, Washington, Utah)

Ground Advantage: 3 to 5 business days

Priority Mail: 2 to 3 business days

• Mountain states (Idaho, Montana, Wyoming, Colorado, New Mexico)

Ground Advantage: 3 to 6 business days

Priority Mail: 2 to 4 business days

• Central U.S. (Texas, the Plains, and the Midwest)

Ground Advantage: 4 to 8 business days

Priority Mail: 3 to 5 business days

• East Coast and Southeast (New England, Mid-Atlantic, Florida, and the Southeast)

Ground Advantage: 5 to 10 business days

Priority Mail: 3 to 5 business days

• Alaska and Hawaii

Ground Advantage: about 7 to 14 business days

Priority Mail: about 3 to 7 business days

• Puerto Rico, Guam, other U.S. territories, and military addresses (APO/FPO/DPO)

For these locations, delivery can take up to two weeks or longer. 

Please contact us before ordering so we can give you an estimate.

[Not sure which one applies to you? Send us your ZIP code and we'll give you an estimate]

USPS delivery times are estimates and are not guaranteed. Weather, holidays, and high mail volume can cause delays.

How to estimate your total time

Production time + shipping time = your delivery window. For example:

Standard order with Ground Advantage: 1 to 3 days of production + 2 to 10 business days of shipping, about 3 to 13 days in total.

Our suggestion: during graduation season, please order at least 3-4 weeks before your event.

Rush and express shipping

Need your lei by a specific date? Please contact us before ordering with your need-by date and shipping address. We'll do our best to work with you on a rush order and express shipping. Extra fees may apply, and rush orders depend on availability.

Delivery issues

If your tracking information indicates that your order has been delivered but you have not received it, please contact us as soon as possible. We'll work with you to investigate the delivery issue and help resolve the situation.

If you need to change your order details, please contact us as soon as possible. 

Once we begin making your lei, changes and cancellations can no longer be made.

If your order arrives damaged, defective, or incorrect, or if there is any problem with your order, please contact us within 30 days of the delivery date. We’re happy to work with you and resolve it.

Submitting our order form is an order request, not a confirmed purchase. We’ll review your details, confirm availability, pricing, and shipping, and send an invoice by email.

You can pay with a credit/debit card, Apple Pay, PayPal, Venmo, and more. 

Your order is confirmed once the required payment is completed.

Please note: Orders placed on Etsy are also subject to Etsy’s policies.

Questions or concerns about your order? We’re here to help.

Email: 

heartandcraftscreative@gmail.com
 

Instagram:

@heartandcrafts.official 

We reply within 24 hours. Your questions matter to us, and we’ll do our best to get back to you as quickly as possible. To help us answer faster, please include your name and your order details.

Thank you for understanding and supporting our handmade business! ♡